Two airports need different bookings
Istanbul Airport (IST) and Sabiha Gokcen Airport (SAW) are different airports. Copy the code from the flight ticket, not from a general hotel description. An IST quote does not establish a fare or pickup arrangement for SAW.
Match the district and hotel entrance
Specify the European or Asian side, district, full property name and street address. Hotels with similar names can be far apart. For old-town accommodation, ask the hotel about the road entrance and any final walk with luggage; do not assume every pedestrian street allows vehicle access.
Allow for city traffic
Journey time depends on the actual airport, district, road conditions and crossing. A city-wide fixed duration would be misleading. Give the office your travel date and complete itinerary so airport-bound collection can be reviewed, and keep the confirmed timing available.
Confirm the airport meeting instructions
Provide the flight number, arrival date and a working contact. Use the meeting point stated in your own booking confirmation. Do not apply the Dalaman desk number or another airport’s instructions to Istanbul. Notify the office directly if your flight or arrival airport changes.
Select a suitable vehicle and service
Count every passenger, including infants, and disclose all luggage, pushchairs and mobility equipment. Child seats are paid extras where offered and require suitability confirmation. View availability for the actual journey; an enquiry is needed if no suitable option is shown.
Connections, returns and confirmation
For an airport-to-airport connection, supply both flight itineraries and allow for separate check-in procedures. Road transport cannot guarantee a flight connection. Confirm the return address, departing airport and pickup with the office. Standard online notice is eight hours and a submitted request requires acceptance.
Official destination and travel information